Return Policy
We want you to be completely satisfied with your purchase. If you need to return an item, please review our policy below.
Return Eligibility
Items may be returned within 30 days of delivery for a full refund or exchange. Products must be in new, unused condition with all original packaging, tags, and accessories included. Proof of purchase is required for all returns.
Non-Returnable Items
The following items cannot be returned unless defective:
- Swimwear and intimate apparel
- Personalized or customized products
- Final sale items
- Gift cards
Return Process
To initiate a return, please visit our returns portal on our website. You will need your order number and email address to generate a return authorization. Once approved, you will receive detailed instructions for returning your items.
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method as we cannot be responsible for items lost during return transit.
Refund Processing
Refunds are processed within 7-10 business days after we receive and inspect your returned items. The refund will be issued to your original payment method. Please allow additional time for your financial institution to complete the transaction.
Defective or Damaged Items
If you receive a defective or damaged item, please contact us within 14 days of delivery. We will arrange for a replacement or full refund, including return shipping costs. Documentation of the issue may be required.
Exchanges
We currently do not offer direct exchanges. To exchange an item, please return the original item for a refund and place a new order for the desired product.
International Returns
Different return policies and procedures may apply for international orders. Additional customs fees and international shipping costs are non-refundable.
Store Credits
In some cases, we may offer store credits instead of refunds. These credits never expire and can be used towards future purchases.
Questions
For more information about our return policy or to check the status of your return, please visit the customer service section of our website.
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